Shipping

What is your Shipping policy?

We believe that value for money is very important and price our products accordingly. We do not build a ‘Delivery Allowance’ into the price that we offer to you and endeavour to keep shipping charges down to a minimum.

Where do you Ship?

We offer delivery to any mainland UK and International.

UK - For a single item to the UK it will cost £2.95 otherwise there is a Flate Rate of £4.00. We offer FREE delivery to all orders over £43. A signature is required on receipt. Only orders placed via the website receive priority delivery.

Highlands & Islands of mainland UK: We are happy to ship items outside of mainland UK. Depending upon the products you order, there may be a surcharge for delivery. Should this apply, please contact us for a quote.

International: There may be a surcharge for delivery. Should this apply, please contact us for a quote. Delivery is usually 3-6 days

What are the delivery options?

We currently use Royal Mail First Class and Standard Parcel Service.

For some orders over 5 kgs we use a courier service. If a courier service has been used we will advise you accordingly.

Remember that Royal Mail and our couriers work throughout the day so your order may arrive at any time between 9am and 5.00pm.

How long will it take to dispatch my order?

Most orders received by 12pm (Monday to Friday) are despatched on the same day and the vast majority within 48 hours of receipt, subject to stock availability.

For cheque payments, goods will be dispatched after funds have cleared.

We will always endeavour to keep you informed of anticipated despatch dates if any delays do occur.

How long will it take for my delivery to arrive?

Orders are delivered by the most appropriate method, usually Royal Mail First Class post or courier. Excluding weekends and Bank Holidays, orders are usually delivered within 3 to 5 working days of the despatch date.

What will I be charged for Packaging and Postage?

We have a tiered system based on weight which will calculate the additional cost for Package and Postage when you checkout. You will see the total before you complete your order.

Can I send things to another address?

We are happy to deliver your order to addresses other than your own. You’ll have the option to tell us where you want to send the items in your basket during the checkout process.

Returns Policy

What is your returns policy?

We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible.

You may return any unused goods in their original packaging within 7 days of the date of dispatch. Please note that it is your responsibility to take care of the products and ensure they are returned to us safely & in a saleable condition. We will refund the cost of the product to you upon receipt of the returned items. We cannot always refund postage & packaging costs - please see details below.

Please notify us within 48 hours of delivery if your order is damaged or there are any discrepancies. You can contact us by email or telephone +44 1858 467027.

How do I return an item?

Simply contact us by email or telephone 0800 587 9974 and we will issue a returns code and inform you of the method for return of the goods.

The return address is:
Customer Returns
14 High Street,
Market Harborough,
Leicestershire
LE16 7NJ UNITED KINGDOM

Will the Delivery charge be refunded?

We regret that postage & packaging are direct costs and cannot be refunded in all circumstances. If the return is required as a result of our error, we will happily refund both the outbound & the return postage charges.

In all other circumstances, the cost of return postage and the original postage charge are both non-refundable.

What happens after the items have been returned?

Once we have received and verified the returned item we will initiate the refund, replacement or exchange.